We want every BOO purchase to bring you nothing but joy. If something goes wrong, we'll help you arrange a return or exchange.

Products of proper quality

Please note: cosmetic and perfumery products of proper quality generally cannot be returned or exchanged. Before ordering, we recommend confirming your shade — we're happy to help you choose.

Faulty or damaged products

If you received a damaged or defective product, contact us as soon as possible. We'll replace the item or refund you in full.

How to arrange it

Message our support team with your order number and a description of the problem. We'll guide you through the next steps and timing.